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投诉信投诉信要点：

1. 自我介绍+写作目的 2. 具体投诉 3. 期待解决

2012年小作文（英语二）

Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day. Write an email to the customer service center to

1) make a complaint and 2) demand a prompt solution

Dear ,

I am one of the devoted customers of your products. I am writing this email for the purpose of voicing my dissatisfaction with 具体商品 I purchased from 购买来源 购买时间.

The reasons for my complaint are as follows. First and foremost, 投诉原因一when I opened the package, so that I suspect it is a second-hand one. In addition, 投诉原因二, which is extremely annoying, and thus has ruined almost all the previously favorable impression on your goods.

Therefore, I h3ly request that you send me a new one or you give me a full amount of refund. Your prompt response would be highly appreciated.

Yours sincerely,

Zhang Wei

投诉信万能原因：

1. there were some scratches/stubborn stains on its screen/surface/cover when I opened the external wrap.

2. the brand/color/size/type/capacity/weight is not// did not match the one that I previously ordered.

3. it lacks some sth you promised to give…/ reasonable arrangement

4. the cost of sth is much higher that it is listed on the menu.

5. the attitude of the person concerned was badly impatient and arrogant

6. the environment/hotel is noisy and dirty

万能影响：

1. I suspect it is an inferior p/not a brand-new one/ second-hand one/ pirate one.

2. it wasted a great deal of time

3. it was annoying and damaged my mood. / It is so annoying that I find it to be completely unacceptable.

4. owing to that, I /you was not able to/fail to finish the relevant work on time.

5. It destroyed my previously favorable impression on your goods.

万能解决办法：

1. send me a new one

2. demand a full refund

3. ask a skilled technician to maintain/repair it

4. voice your formal apology to me

5. give unfavorable/undesirable comments

6. some measures should be fashioned to improve the quality of service improve your service /environment.

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